SHIPPING POLICY

Last updated: September 11, 2026

At PurrCurrent, we aim to provide clear and accurate information about processing, shipping, and delivery. Please review this Shipping Policy before placing your order.

By placing an order with PurrCurrent, you acknowledge that you have had the opportunity to review and agree that your purchase is subject to this Shipping Policy, our Terms of Service, Return, Refund & Warranty Policy, Privacy Policy, and any other applicable policies made available on our website.

Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded.

1. Order Processing

Orders are typically processed within 2–3 working days after the order and payment have been successfully received.

Processing time includes preparing the order and handing it over to the shipping carrier.

Processing time is separate from the estimated shipping times listed below.

Orders are not processed on weekends. Orders placed during the weekend will begin processing on the next working day. Public holidays, unusually high order volumes, or other circumstances outside our reasonable control may also affect processing times.

2. Shipping

Shipping is FREE. No separate shipping charge will be added at checkout.

Estimated shipping times after processing and dispatch are:

Destination	Estimated Shipping Time
United States	5–8 working days

For destinations outside the United States, please contact PurrCurrentsupport@gmail.com before placing your order to confirm shipping availability and the estimated delivery timeframe. The United States estimate does not apply to other destinations.

The estimate above applies to United States orders after processing. While unforeseen carrier, customs, weather, or logistical delays may occasionally occur, PurrCurrent remains responsible for fulfilling the order in accordance with this Shipping Policy.

3. Total Estimated Delivery Time

Your total estimated delivery time consists of:

2–3 working days processing + the applicable shipping time.

For example, an order to the United States would currently have an estimated timeframe of:

2–3 working days processing + 5–8 working days shipping, for a total estimated delivery time of 7–11 working days.

Shipping estimates begin after the order has been processed and handed to the carrier.

4. Tracking Information

Where tracking is available, tracking information will be provided after your order has been processed and shipped.

Please note that tracking information may take some time to appear or update after the carrier receives the package.

Carrier tracking updates are outside PurrCurrent's direct control.

5. Customs, Duties & Import Charges

PurrCurrent generally uses Delivered Duty Paid (DDP) shipping where available, meaning applicable import charges are normally handled through the shipping arrangement.

However, certain destinations may impose additional local duties, taxes, customs charges, or other government fees.

Where we are aware of destination-specific charges, we will aim to disclose them where reasonably possible.

Any additional charge imposed by local authorities that was not included in the applicable shipping service may remain the customer's responsibility, except where applicable law requires otherwise.

6. Shipping & Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Customs processing or inspections

• Weather conditions

• Public holidays

• Transportation disruptions

• Local postal or delivery disruptions

• Incorrect or incomplete customer information

• Other unforeseen logistical events

To the fullest extent permitted by applicable law, PurrCurrent is not responsible for delays caused solely by circumstances outside our reasonable control.

The applicable delivery window represents the expected period for delivery rather than a guarantee of delivery on a particular calendar date. If the order is not delivered within that window because of an unforeseen delay, PurrCurrent will provide an updated delivery estimate and, where the delay becomes material, the customer may choose an appropriate remedy as described below.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, we may be unable to change the address.

To the fullest extent permitted by applicable law, PurrCurrent is not responsible for additional costs, failed delivery, or delays caused by incorrect or incomplete information provided by the customer.

8. Lost or Undelivered Packages

If your tracking information shows an unusual delay or you believe your order may have been lost, please contact us.

We may investigate the shipment with the carrier or fulfillment provider before determining whether a shipment is lost. A delayed shipment is not automatically considered lost.

If an order is confirmed as lost, or if PurrCurrent is unable to fulfill the order within the disclosed delivery window and a reasonable revised delivery period is not acceptable to the customer, the customer may choose either a replacement or a full refund, unless another resolution is mutually agreed.

Nothing in this section limits any mandatory consumer rights that cannot lawfully be excluded.

9. Contact Us

For questions about processing, shipping, tracking, or delivery, please contact:

PurrCurrent
Email: PurrCurrentsupport@gmail.com