SHIPPING POLICY

Last updated: August 28, 2026

At TagSmooth, we aim to provide clear and accurate information about processing, shipping, and delivery. Please review this Shipping Policy before placing your order.

By placing an order with TagSmooth, you acknowledge that you have had the opportunity to review and agree that your purchase is subject to this Shipping Policy, our Terms of Service, Return & Refund Policy, Privacy Policy, and any other applicable policies made available on our website.

Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded.

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1. Order Processing

Orders are typically processed within 2–3 business days after the order and payment have been successfully received.

Processing time includes preparing the order and handing it over to the shipping carrier.

Processing time is separate from the estimated shipping times listed below.

Orders are not processed on weekends. Orders placed during the weekend will begin processing on the next business day. Public holidays, unusually high order volumes, or other circumstances outside our reasonable control may also affect processing times.

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2. Shipping

Shipping is FREE. No separate shipping charge will be added at checkout.

Estimated shipping times after processing and dispatch are:

These are the applicable delivery windows for orders after processing. While unforeseen carrier, customs, weather, or logistical delays may occasionally occur, TagSmooth remains responsible for fulfilling the order in accordance with this Shipping Policy

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3. Total Estimated Delivery Time

Your total estimated delivery time consists of:

2–3 business days processing + the applicable shipping time.

For example, an order to the United States would currently have an estimated timeframe of:

2–3 business days processing + 6–12 business days shipping.

Shipping estimates begin after the order has been processed and handed to the carrier.

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4. Tracking Information

Where tracking is available, tracking information will be provided after your order has been processed and shipped.

Please note that tracking information may take some time to appear or update after the carrier receives the package.

Carrier tracking updates are outside TagSmooth's direct control.

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5. Customs, Duties & Import Charges

TagSmooth generally uses Delivered Duty Paid (DDP) shipping where available, meaning applicable import charges are normally handled through the shipping arrangement.

However, certain destinations may impose additional local duties, taxes, customs charges, or other government fees.

Where we are aware of destination-specific charges, we will aim to disclose them where reasonably possible.

Any additional charge imposed by local authorities that was not included in the applicable shipping service may remain the customer's responsibility, except where applicable law requires otherwise.

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6. Shipping & Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing or inspections
• Weather conditions
• Public holidays
• Transportation disruptions
• Local postal or delivery disruptions
• Incorrect or incomplete customer information
• Other unforeseen logistical events

To the fullest extent permitted by applicable law, TagSmooth is not responsible for delays caused solely by circumstances outside our reasonable control.

The applicable delivery window represents the expected period for delivery rather than a guarantee of delivery on a particular calendar date. If the order is not delivered within that window because of an unforeseen delay, TagSmooth will provide an updated delivery estimate and, where the delay becomes material, the customer may choose an appropriate remedy as described below.

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7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, we may be unable to change the address.

To the fullest extent permitted by applicable law, TagSmooth is not responsible for additional costs, failed delivery, or delays caused by incorrect or incomplete information provided by the customer.

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8. Lost or Undelivered Packages

If your tracking information shows an unusual delay or you believe your order may have been lost, please contact us.

We may investigate the shipment with the carrier or fulfillment provider before determining whether a shipment is lost. A delayed shipment is not automatically considered lost.

If an order is confirmed as lost, or if TagSmooth is unable to fulfill the order within the disclosed delivery window and a reasonable revised delivery period is not acceptable to the customer, the customer may choose either a replacement or a full refund, unless another resolution is mutually agreed.

Nothing in this section limits any mandatory consumer rights that cannot lawfully be excluded.

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9. Contact Us

For questions about processing, shipping, tracking, or delivery, please contact:

TagSmooth
Email: tagsmoothsupport@gmail.com