PURRCURRENT RETURN, REFUND & WARRANTY POLICY

Last updated: September 11, 2026

At PurrCurrent, we want our return, refund and warranty terms to be clear and fair. Please review this policy before placing your order.

Your purchase is subject to this Return, Refund & Warranty Policy, our Terms of Service, Shipping Policy, Privacy Policy and any applicable offer terms disclosed before purchase.

Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded.

1. Money-Back Guarantee

If you are not satisfied with your purchase, you may request a return and refund within the money-back period applicable to your purchased offer, starting on the date of delivery:

Purchased offer	Money-back period	Limited warranty
PurrCurrent Fountain	30 days	1 year
PurrCurrent + Filter Kit	60 days	2 years
PurrCurrent + Full Filter Kit	90 days	3 years

The offer and coverage confirmed at the time of your purchase apply to your order. Later changes to our offers do not reduce coverage already purchased.

The money-back guarantee covers dissatisfaction, change of mind and situations where your cat does not take to the fountain. You do not need to establish a manufacturing defect to use this guarantee.

Please contact PurrCurrentsupport@gmail.com within your applicable period with your order number or other reasonable proof of purchase. We will provide return instructions and the designated return address. A request received within the applicable period remains timely even if we respond after that period ends.

Please contact us before sending a return so that it reaches the correct location. Do not use the dispatch address on your parcel unless we confirm it is the return address.

2. Opened or Used Fountains and Bundle Returns

You may open and try the fountain during your money-back period. Opening the packaging, using the fountain as intended or reasonably using its filters does not disqualify your return.

For a bundle return, please return:

• The fountain and its originally supplied reusable components.

• Any unused replacement filters included in the purchased bundle.

Please empty, clean and dry the fountain before packing it securely. Follow the supplied cleaning instructions and do not immerse electrical components that are not designed for immersion. Original packaging is helpful but is not required if you use suitable protective packaging.

Filters reasonably used while trying the fountain do not need to be returned and will not be deducted from your refund. Included digital guides do not need to be returned, and no charge will be deducted for them.

If a component is missing or damaged, tell us before returning the order so we can explain how to proceed. Ordinary use during the trial is not treated as misuse.

3. Limited Product Warranty

PurrCurrent provides the original purchaser with the 1-year, 2-year or 3-year limited warranty corresponding to the purchased offer listed in Section 1. The warranty begins on delivery and is included with the purchase; it is not a separately purchased insurance policy.

The warranty covers manufacturing defects in materials or workmanship that affect normal operation. Covered parts include the fountain's pump, electronic controls, sensor, rechargeable battery, tank and tray where the problem results from a manufacturing defect.

To request warranty service, contact PurrCurrentsupport@gmail.com during the applicable warranty period. Please provide your order number or other reasonable proof of purchase and a description of the problem. We may request reasonable photos, videos or troubleshooting information relevant to the claim. If you cannot provide a particular type of evidence, let us know so we can discuss an alternative.

For an approved warranty claim, PurrCurrent will:

• Repair or replace the defective component or fountain at no charge, including necessary parts and labor.

• Pay necessary shipping costs for the approved claim, arranging a prepaid return or reimbursement of reasonable agreed shipping costs where a return is required.

• Provide a refund of the amount paid for the affected product if repair or replacement cannot be provided within a reasonable time, subject to any additional remedies required by applicable law.

We will explain the proposed remedy and expected timing after assessing the claim. A warranty refund will not include an invented charge or deduction for included digital guides or free gifts.

Repaired or replacement products remain covered for the remainder of the original warranty period, unless applicable law requires longer coverage. A timely claim does not become ineligible merely because assessment or service continues after the warranty period ends.

This warranty is separate from the money-back guarantee. Expiry of the money-back period does not end an unexpired warranty.

4. What the Limited Warranty Does Not Cover

The limited warranty does not cover:

• Normal wear, cosmetic scratches or gradual battery-capacity reduction from ordinary use, as distinct from a manufacturing defect.

• Routine replacement of consumed filters.

• Damage caused by accidents, misuse, unsuitable charging equipment or failure to follow the supplied cleaning and operating instructions.

• Damage caused by alterations or repairs performed incorrectly.

• Loss or theft.

An exclusion applies only where the excluded event or conduct caused the claimed problem. For example, a cosmetic scratch does not remove coverage for an unrelated defective sensor.

Using third-party parts or an independent repair service does not, by itself, void the warranty. Damage actually caused by those parts or repairs may be excluded.

These warranty exclusions do not remove the separate money-back guarantee or any mandatory consumer rights.

5. Cats' Preferences and Product Expectations

Cats have different drinking preferences. We do not guarantee that every cat will use the fountain or drink a particular amount of water.

Photographs, reviews, testimonials and other examples reflect individual experiences and do not guarantee identical results.

If your cat does not take to the fountain or you are otherwise dissatisfied, you may use the applicable money-back guarantee described in Section 1. A difference in your cat's preferences does not, by itself, establish a manufacturing defect.

6. Damaged, Incorrect or Missing Items

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• An item arrives damaged or defective.

• You receive an incorrect item.

• An item or component is missing.

• The product is materially different from its description.

We may request reasonable photographs, videos, packaging information or other evidence relevant to the issue.

For a verified issue, we will provide an appropriate replacement, refund or other remedy in accordance with applicable law. PurrCurrent will cover necessary reasonable return shipping costs for defective, damaged or incorrect items and errors attributable to us or our fulfillment provider.

The money-back deadline does not override any longer applicable warranty or mandatory consumer rights.

7. Product Safety Complaints

Stop using the fountain if it appears unsafe, damaged or malfunctioning. Disconnect power where safe to do so and contact us for assistance.

Please provide your order details, a description of the issue and any relevant photos or product information. Do not continue using an apparently unsafe product solely to obtain evidence for a claim.

We will investigate reported safety concerns. Nothing in this policy excludes responsibility that cannot lawfully be excluded.

8. Misuse and Customer-Caused Damage

Please use, charge and clean the fountain in accordance with its supplied instructions.

Damage actually caused by misuse, improper charging, unsuitable cleaning methods or incorrect modifications is not a manufacturing defect merely because the product no longer functions correctly.

Ordinary intended use and reasonable cleaning during the money-back period are not misuse. Any assessment of customer-caused damage will be based on the circumstances and relevant evidence, not solely on the fact that a product has been opened or used.

9. Return Shipping

For dissatisfaction or change-of-mind returns under the money-back guarantee, return shipping costs are the customer's responsibility unless the item arrived defective, damaged or incorrect.

PurrCurrent also pays necessary shipping costs for approved warranty claims as described in Section 3.

We recommend using a tracked shipping method and retaining proof of dispatch. Please package returns securely. If a return is lost or damaged in transit, contact us with your shipping evidence so that we can investigate and assist with the carrier process. Your mandatory rights remain unaffected.

We will not deduct the cost of original outbound shipping that was advertised as free from an eligible refund.

10. Refunds

For an eligible full return under the money-back guarantee, we will refund the full purchase price actually paid for the returned product or bundle, including applicable refundable taxes. We do not charge a restocking fee or deduct payment-processing fees, the value of included digital guides or filters reasonably used during the trial.

Customer-paid return postage is separate from the purchase refund, except where we are responsible for that cost under this policy or applicable law.

Once we receive your return and check its contents, we will notify you about your refund and any issue requiring clarification. Opening or reasonably using the fountain is not a reason to reject an otherwise eligible money-back return.

Approved refunds will be issued promptly to the original payment method, unless another method is agreed or required by law. We will meet any applicable statutory refund deadlines. Your bank, card issuer or payment provider may require additional time to display the refund after it has been issued.

If you have not received an expected refund, please contact us so we can check its status.

11. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible.

We may be able to accommodate your request before fulfillment begins. Once an order has entered fulfillment or shipping, we may be unable to cancel or modify it.

Any return, cancellation or refund rights available under this policy or applicable law remain unaffected.

12. Fraudulent or Abusive Claims

PurrCurrent reserves the right to investigate fraudulent, fabricated or duplicate claims and refuse such claims to the extent permitted by applicable law.

Examples include fabricated evidence, intentionally false damage claims or attempts to receive multiple refunds for the same purchase.

An honest dissatisfaction claim, an eligible warranty claim or a legitimate payment dispute is not abuse merely because the customer exercises those rights.

If a payment dispute or chargeback is opened, we may provide relevant order, payment, delivery, communication and refund information to the payment provider or financial institution handling the dispute, in accordance with our Privacy Policy and applicable law.

13. Promotions and Discounts

Refunds for discounted purchases are based on the amount actually paid, not an undiscounted reference price.

An eligible full bundle return receives a refund of the full amount paid for that bundle. We will not retrospectively charge for included digital guides or free gifts.

If you request a partial return of a promotional order, we will explain any proposed allocation of the paid price before you proceed. Any adjustment must follow terms disclosed before purchase and applicable law; we will not invent a deduction after purchase.

14. Consumer Rights

Nothing in this policy excludes, restricts or waives any mandatory consumer right or remedy, including applicable statutory cancellation rights or rights concerning faulty, unsafe or misdescribed goods.

Where applicable law provides greater rights than this policy, those rights apply. The stated guarantee and warranty periods do not shorten those rights.

For United States customers, this limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

15. Contact Us

To request a return, make a warranty claim, report an order issue or ask about a refund, contact:

PurrCurrent
Email: PurrCurrentsupport@gmail.com

Please include your order number or other reasonable proof of purchase and a description of your request. Contact us for the designated return address before sending any product.